My Account:

I've forgotten my login details, how do I retrieve them?

At your username is the email you registered with. Your password is private and not saved in our system. If you forget your password, you can reset it by clicking on “Forgot your password?”. If you don’t remember the email address that you registered with, please contact our support team. If you don’t receive an email within several minutes, please check your “Junk mail”.

Can I change my account name/password?

Unfortunately, you can’t change your account name, but you can certainly change your password.

Are my log in details and credit card completely secured?

Absolutely! encrypts all the information and credit card details provided by players, using 256-bit Secure Socket Layer (SSL) technology. Your credit card details are only sent once to and then stored encrypted in secure systems. We cannot see the details of your Credit Card.

Can I temporarily freeze my account?

Yes. You can freeze your account within time frames of a day/week/month. Please contact Support and they will execute your request.

Can I log in to my account from my mobile?

Yes. You can use the same account from your mobile device. uses advanced technology that lets its players enjoy the full casino atmosphere on your mobile screen, including secure deposits and withdrawals of money.

Can I close my account at

Yes you can. Please contact our Support Team and they will close it for you.


Do you offer bonuses? offers several types of bonuses including: A 100% welcome bonus, free spins, weekly random bonus wheel promotion, Cashback and more. For more information about our bonuses please visit the Promotions page.

Do you offer a VIP program?

Yes. Once a member makes their first deposit they automatically join our loyalty program and begin enjoying all the benefits


Can I personalize my play?

Yes. You can personalize your play. Manage your play, so you can focus on fun. Set a budget for your spending or playing time.

● Reality Check: It’s easy to lose track of time when you’re having fun. Set session reminders and a maximum amount on your playing time.
○ Self Exclusion: Sometimes you just need to rest up for a bit. You can take a break by locking your account anywhere from 24 hours up to 1 year. We’ll be here when you’re ready to play again.
○ Session Limits: Keep the game fun by setting a weekly deposit limit. Rest easy when you decrease your limit – it happens right away.
○ Limits: You my choose to limit your budget by deposit or by play. You can easily change these settings at any time to manage your time and budget.


Is there any cost for a deposit/withdrawal?

No. All transactions are completely free of charge.

Is there a minimum amount for withdrawal?

Yes. The minimum amount for a withdrawal is $300.00

When will I get my money after withdrawal?

It should take no more than 24 hours for us to process your request, plus 3-5 business days depending on your bank’s location.

What is a Swift Code?

A Swift Code (a standard format of BIC code) is an 11 character identification code for a particular bank used for transferring money between banks. Many banks include this information in their online customer account login. Alternatively you can contact your branch.

What is an IBAN code?

IBAN is a unique code for each bank account. It starts with your county code followed by letters and numbers, often used for transferring money between banks. Many banks include this information in their online customer account login. Alternatively you can contact your branch.